FAQ

The warranty for your glasses will be contingent on the manufacture of your frames, what coatings you purchase for your lenses and are limited to manufacture defects. Frame warranties will include things like finish wear, weak solder joints, or broken hinges. Lens warranties include surface scratches, chips, cracks and any other kind of coating failure. Warranties do not include loss or theft, surface damage as a result of chewing from a pet or a child, or if you should happen to drive over them with your vehicle.

We are in network providers for Premera, Regence, Northwest Benefits Network, Davis, Washington State Healthcare (Apple Healthcare), Medicare and we will match discount plans up to 20%. Although we are out of network providers for Eyemed, GEHA, and VSP we do offer discount packages that are just as good, if not better than most in network providers. We will bill your out-of-network benefits if that is an option with your provider. It is advisable that you are aware of your vision hardware benefits prior to purchasing.

Our ability to combine multiple insurances benefits is dependent on who your providers are. Some insurance companies allow coordination of benefits, some do not. We are happy to review your benefits with you.

For the most part coupons cannot be used with insurance benefits, however there are a few select insurance plans in which we are able to combine benefits with a coupon.

Unfortunately coupons must be presented at the time of the sale. Refunds will not be given against coupons.

At Kitsap Optical we always want you to be happy with your purchase. At the time of the purchase we will assist you in selecting the best frame for your features and for your prescription. If you decide that you are not happy with your frames we will happily exchange them for you within the two month adaptation period following dispense. Please note that there may be a restocking fee, and additional charges for upgrades.

Astigmatism = Distortion
Astigmatism involves the shape of your cornea, which is the outer layer of the eye. A person without Astigmatism has a cornea that is round like a basketball, and light entering the eye focuses as the same spot on all meridians. When you have Astigmatism, there are portions of your cornea that have steeper curves than the rest, resembling a football. Light entering the eye does not focus at the same spot on all meridians, and results in vision that will be distorted for both near and far objects.
Astigmatism can be genetically inherited, and can occur in combination with nearsightedness or farsightedness.

Presbyopia usually develops in patients around the age of 40. The crystalline lens behind your cornea and iris is soft and flexible. Changes in the shape of this lens are what allow us to see objects at a distance, and re-focus on images close up. This crystalline lens hardens over time, and loses the ability to change shapes. The resulting refractive error is called Presbyopia and means that the eyes can no longer focus light onto the retina when trying to see objects clearly up close.
Presbyopia eventually affects everyone, even if you had great vision when you were younger. It is not considered a serious condition, it does not cause blindness, and Presbyopia can be easily treated with corrective lenses.

Distant Objects Are Blurry
Nearsightedness, or Myopia, is a very common refractive error. Approximately 25% of adults worldwide live with Myopia of varying degrees. For these people objects close up are clear, but objects at a distance are blurry.
Nearsightedness usually occurs when the eye is elongated. Instead of focusing on the retina, light entering the eye focuses in front of the retina.
Myopia is often genetic and the condition can be detected between the ages of 8 and 12 years old. Nearsightedness can worsen during adolescence, and will usually stabilize in early adulthood. Extreme nearsightedness can result in a higher risk of a retinal detachment, although most cases are benign.

Up Close Objects Are Blurry
Farsightedness, or Hyperopia, means that objects close up are blurry, but objects at a distance are clear.
Farsightedness usually occurs when the eye is shorter than normal. Instead of focusing on the retina, light entering the eye focuses behind the retina.
Young children are often slightly farsighted. In most cases, as the child’s eye grows in length Hyperopia is naturally corrected. Some children remain farsighted but have enough focusing flexibility to overcome the blur, until they become Presbyopic after the age of 40.